Shipping & Returns Policy
Can I return an item?
Yes, you can return the item. You need to inform us within 48 hours of receiving the product.
How to request for a return?
Email us on support@justdun.in
After receiving the request, we will get in touch with you via email within 24 - 48 hours Monday to Friday. All return request email sent on Saturday and Sunday will be processed on Monday.
The company holds the right to reject a return request.
You need to make sure the product is in its original condition with all the tags and no sign of wear and tear.
ANY REFUND REQUEST WILL BE PROCESSED AFTER REVIEWING THE RETURNED PRODUCT.
You can opt for any one option mentioned below
- Replacement
- Refund
Replacement
In-case, the size doesn't fit, you can opt for replacement. We will arrange a reverse pick up from your address.
It takes 7- 15 working days for the shipment to reach us. Once picked up from your address. (In some cases, it might take longer)
The pick-up is done by a third-party courier company and it is an extra cost borne by us.
Please make sure you keep the parcel at ready.
The pick-up will be attempted twice, if the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address.
* Reverse Pick Up is subject to availability of the service in your area pin-code*
REFUND
All shipments PREPAID are eligible for a refund. 100% REFUND of product cost.
COD CHARGES
The cash on delivery charges of 100/- is not refundable in any case.
REVERSE PICK UP:
Reverse pick up is charged at Rs 150 for COD orders which will be deducted from the final refund amount
The pick-up is subject to availability of service at your area Pin-Code.
If reverse pick-up not available, we request you to send the product back to the below mentioned address. (Cost to be borne by the customer if refund request)
Can I exchange products purchased on sale?
NO
Is there a charge for reverse pick up?
Yes. We charge Rs 150 for COD orders only.
Can I opt for a refund or a replacement for Replaced product?
No, the product can be only replaced once. Also, you cannot opt for a refund/credit note for a replacement product.
How long does it takes to receive a refund?
Once the product is picked from your place. It takes 10 - 15 days for the product to reach us as most of the courier companies are replying on surface shipping it might take even longer.
You will receive shipping updates on your email.
After we receive the parcel, our product review team will review the product for any wear and tear.
Once they approve the refund, the returns department will send you link to redeem your refund using your bank details.
For the complete process it takes around 2 - 3 weeks from the product being picked to the refund being processed to your account